Refund policy

 

At KSQ Essentials, we strive to provide high-quality products to our customers. If you are not fully satisfied with your purchase, we are here to help. Please read our Return and Refund Policy below:

Returns

We offer a 7-day return window for all products purchased from KSQ Essentials. You may return your items within 7 days of receiving your order if they meet the following conditions:

  • The product is damaged or defective upon delivery.

  • The product was incorrectly shipped (wrong product, size, etc.).

  • The product is still sealed and unused (if applicable).

Please Note: Products that have been opened, used, or are in unsellable condition cannot be returned.

Refunds

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original method of payment within 7 business days.

  • Shipping Costs: Shipping fees are non-refundable. If the return is due to our mistake (e.g., damaged or incorrect item), we will cover the return shipping costs.

How to Return an Item

  1. Contact us within 7 days of receiving your order at ksqessentials@gmail.com or call us at 0326 2822826 to initiate the return process.

  2. Provide your order number and a description of the issue (damage, incorrect item, etc.).

  3. We will guide you on how to return the product and provide return shipping details if necessary.

Exchange Policy

At this time, we do not offer exchanges. However, you can return the item and place a new order if desired.

Contact Us

If you have any questions or need further assistance, don’t hesitate to get in touch with us:

We are committed to ensuring that you are satisfied with your purchase. If you encounter any issues, please reach out, and we will do our best to resolve them quickly.