KSQ ESSENTIALS · PURCHASE PROTECTION
Because KSQ Hair Cream is a personal grooming product, return eligibility depends on the product remaining completely sealed, unopened, and in its original condition.
Core rule: a return or refund can only be considered when the product is still sealed and unopened. Once the seal has been broken, removed, cut, or otherwise opened, the product is not eligible for return or refund, subject to any rights that cannot legally be excluded.
To be considered for a return, the KSQ product must remain sealed, unopened, unused, and in its original packaging and condition. The product seal or tamper protection must be fully intact.
Opening the outer delivery parcel does not by itself make the product ineligible; the product itself must remain sealed and unused.
For hygiene, quality-control, and customer-safety reasons, KSQ cannot accept a return or issue a refund for a grooming product after its product seal has been broken or the product has been opened.
This includes products opened only once, products tested for texture or fragrance, and products where the seal has been removed even if most of the contents remain unused.
If you receive the wrong item, the wrong quantity, or a parcel with visible damage, contact KSQ as soon as reasonably possible and provide your order number plus clear photographs or video where relevant. The team will review the issue and advise the available resolution.
Do not open or use the product while an incorrect-item or visible-damage claim is being reviewed unless the KSQ team specifically asks you to do so.
Contact KSQ through the Contact page before sending anything back. Include your order number, contact details, the reason for the request, and supporting images if needed.
A return should not be sent until the KSQ team has confirmed the return instructions. Sending an item without confirmation does not guarantee that the return or refund will be approved.
Returned products may be inspected to confirm that they remain sealed, unopened, unused, and in their original condition. If the returned item meets the eligibility requirements, KSQ will confirm the approved next step.
If the seal is found to be broken or the product has been opened, used, or tampered with, the request may be declined.
Where a refund is approved, KSQ will communicate the applicable refund method and processing steps. Processing time can vary depending on the payment or transfer method used.
Original delivery charges and return-shipping costs may be non-refundable unless KSQ confirms otherwise for an incorrect, damaged, or otherwise eligible order.
KSQ may refuse requests that do not meet the eligibility requirements, involve opened personal-care products, or show signs of misuse or abuse of the returns process. Nothing in this policy is intended to limit any customer right that cannot be excluded under applicable law.
